Shipping Policy

Last updated: June 2026

We craft and ship our keepsakes locally to ensure safe, duty-free, and rapid delivery for pet parents.

1. Shipping & Fulfillments

Every order is handcrafted and shipped locally from our Toronto workshop (via Canada Post or UPS). Because we ship from within Canada, no customs fees, import taxes, or cross-border delays will ever apply to your order.

2. Shipping Rates & Thresholds

We are happy to offer free shipping on all orders over CA$70. Orders below CA$70 ship for a flat fee of CA$6.95.

3. Timeline and Turnaround

Since every keepsake is customized by hand, please expect the following schedule:

  • Digital Proofing: 24 hours.
  • Artisan Crafting: 2–4 business days (after proof approval).
  • Transit Shipping: 2–4 business days.
  • Total Delivery Time: 5–10 business days.

4. Tracking Your Order

As soon as your keepsake leaves our workshop, you will receive a tracking link via email. You can also use our Track Order Page to follow your package status.