Frequently asked questions

Pick your keepsake, add your photo and details, and check out. Within 24 hours a real artist sends you a free digital proof. You approve it (with unlimited free revisions), then we craft your piece and ship it — free.

We email your free digital proof within 24 hours of ordering, often sooner.

Never. Nothing is printed or crafted until you approve your proof. You get unlimited free revisions until it’s perfect.

Yes — as long as you haven’t approved the proof yet. Just reply to your proof email or contact us and we’ll update it.

A bright, clear, eye-level photo where your pet fills most of the frame. Phone photos are perfect — and we hand-touch-up every image for free.

Yes — most portraits fit up to 3 pets. Upload a photo of each and note it at checkout, and we’ll bring them together in one piece.

Absolutely. Add names, dates, or a short message at checkout or in your proof notes, and we’ll place them beautifully.

Yes. Check out now and we’ll email you to collect your photo and details before we start your free 24-hour proof.

You get a proof within 24 hours. After you approve it, your keepsake is made in 3–5 business days and ships in 5–7.

We ship across the USA and Canada. Shipping is free over $50 (USA) / CA$70 (Canada); otherwise it’s calculated at checkout.

Yes — you’ll get tracking by email as soon as it ships. You can also check anytime on our Track your order page.

Yes, with great care — hand-drawn portraits, engraved collar signs, and garden stones. Add your pet’s name and dates and we’ll create a lasting tribute.

Yes. Just note it at checkout or in your proof notes and we’ll add a tasteful halo, wings, or memorial text.

Our 30-day happiness guarantee means we’ll remake it or refund you — no fuss. And because you approve a proof first, there are no surprises.

Personalized items are made just for you. If anything arrives damaged or incorrect, we’ll remake or refund it. Prefer not to proceed after seeing your proof? You get a full refund.