At FondTail, we honor the bond between you and your pets. We understand that the photos and details you share are precious and emotional. This Privacy Policy details how we collect, protect, and use your information when you build custom keepsakes with us.
1. Information We Collect
To craft your customized pet keepsakes, we collect:
- Your pet's name, memorial dates (if applicable), and design choices.
- The photos you upload of your pet for our retouching and artwork process.
- Your contact details, email address, shipping address, and billing info.
2. How We Use Your Photos
Your uploaded photos are used solely to create your digital proofs and final custom products. They are stored securely on our servers and shared only with our hand-touch artists and dedicated production workshops inToronto, Canada.We never license, sell, or share your pet's photos with outside third parties without your explicit consent.
3. Cookies and Analytics
We use standard storefront cookies to keep track of your shopping cart contents, active option selections, and currency preferences (USD vs CAD). This ensures a seamless, personalized experience as you navigate our catalog.
4. Security
Your payment details are encrypted and processed through certified secure checkouts (Shopify Payments, Stripe, Apple Pay, and Google Pay). We maintain rigorous security standards to prevent unauthorized access or disclosure of your personal keepsakes.
5. Contact Us
If you have any questions about this privacy policy, please reach out to our support team at Contact Support.
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